PENN MILLERS GROUP MISSION STATEMENT

“PROTECTION”

* Provide security for all of our customers

“SERVICE”

*Deliver quality service that is prompt, caring,
and helpful

“PEOPLE”

*Build relationships that encourage communication and
teamwork, based upon trust and respect

“EXCELLENCE”

*Adhere to the highest standards of professional, technical,
and ethical performance

“OWNERSHIP”

*Create a culture of ownership through empowerment,
initiative, and achievement of our highest potential

“PROFITABLE GROWTH”

*Sustain profitable corporate growth through strategic planning
and execution, market adaptation, and responsible use of our assets

PENN MILLERS GROUP VISION STATEMENT

The Penn Millers Group will employ the best people to become an acknowledged leader in our target markets.

By 2010, we will achieve annual revenues of $180 million:

• Agribusiness direct premiums written of $100 million
• General Business direct premiums written of $60 million
• Insurance Agency revenues of $10 million
• Information Technology revenues of $10 million

We will be the company of choice for the diversified products and services we provide.

PENN MILLERS GROUP VALUES STATEMENT

All who work for or with the Penn Millers Group of Companies will experience the values of:

Integrity
Passion for Excellence
Creativity
High Performance
Commitment To Service

As part of the Penn Millers team you will be treated with dignity, respect and appreciation for your individual contributions.